Returns & Exchanges

Deus Ex Machina USA offers a 30-day return policy for all unworn, unwashed items in original packaging with tags attached. We strive to ensure you are completely satisfied with your purchase, whether it's custom apparel or lifestyle accessories.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack your items in the original shipping box or a similar durable mailer, ensuring all original hangtags are included.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.